April 29th, 2015 by Mary Kay Hyde-Bohn
All organizations have both internal and external partnerships – most are not well defined and due to lack formalization, can cause problems. Don’t assume that because you have conversation or communication with another group that they are your ‘partner.’
The word ‘partner’ is either a noun or a verb, per Merriam Webster.
When you build a relationship into a partnership, it has to be two-sided in dialog, action, respect and benefit – just like a personal relationship/partnership. Don’t assume that because you have conversation or communication with another group that they are your partner. (Yep, I said it before).
Let’s run through an internal partnership example:
When you have open communication with your ‘input’ team you are showing respect for their job and pressures; by showing them your process area they will gain insight into your job and pressures. When you are both communicating and understanding your mutual areas, the products will be done better in quality, faster in production and to the satisfaction of the requirements owner.
When you share information with the receiving organization or the ‘output’ team, their job will be easier as well. They will know what’s coming to them, when and in what condition. Active communication with both sides of your work area will help everyone do a better job.
For an external partner, let’s talk about your insurance agent for example:
When the agent(s) can see or hear in-depth information, they can better recommend coverage for you and your company. They may have information or posters for your employees on safety or even mini-classes that might reduce your premiums. If they don’t know much, then you can bet/guess/expect that you will be under-insured.