August 15th, 2015 by Mary Kay Hyde-Bohn
Example of not wanting to have the conversation about Continuity or Disaster planning.
These 3 Buddha’s are sitting back, covering their eyes, mouth and ears. Just like an otherwise savvy business person … who does not want to have the critical conversation about Continuity or Disaster planning.
The last two months have been a flurry of webinars with similar themes – you have to communicate during a Crisis to your employees, your customers, vendors, suppliers and local/regional community! The right words and the right media for individual audiences or public/strangers will fill the void with inaccurate misinformation – in other words, info-trash that will ruin your business or your reputation!
The after-event internal reviews have consistently brought up communication omissions or shortfalls to all audiences. The clean-up work due to misinformation or false information may take months to correct.
To summarize the main points of the discussions/webinars (not in any order):
The organizations that hosted these webinars have materials on their web sites for further reference:
Agility Recovery: http://www2.agilityrecovery.com/assets/slides/Agility-Social_Media.pdf
July 7th, 2015 by Mary Kay Hyde-Bohn
Are you ready to leave work behind and relax during your vacation? The best insurance for that peace of mind is to prepare!
Schedule that time away as soon as you can; if the personal arrangements are fixed or flexible get on the company vacation schedule as soon as reasonable to get the schedule you would prefer. You will want to be considerate of others as you expect them to support your time away as you will have to support their vacation time.
Whether your job is at a desk, in a vehicle, at a workbench or on the phone all day….
Your daily work processes need to be documented and your colleagues are aware of the document, if they are not trained to do your job.
The documentation needs to include:
** There is always a debate about leaving your contact information ‘in case’ someone needs to get in touch; that might be a phone call or schedule to check your email. Be sure to know these cultural requirements before you plan your vacation and for your traveling companions to know as well & respect that element of the vacation. For example, being in an electronic dead zone for 5 days might not be helpful if you have a requirement to be ‘in touch’ every 48 hrs. **
When you return, be humble about your time away. Don’t bring in the 3 DVDs of the island time or your grandchildren’s music recitals. One or two pictures in your work area will either be sufficient or give cause for a follow on conversation, if someone is interested.
Then get back to work:
One organization I was with had a ‘vacation recap’ coffee session with treats provided by the person doing the report – that usually kept the monologue short and sweet! Then we did a reverse status update for the rested and relaxed colleague to jump right back into the work day.
AND then start planning for the next vacation!
April 29th, 2015 by Mary Kay Hyde-Bohn
All organizations have both internal and external partnerships – most are not well defined and due to lack formalization, can cause problems. Don’t assume that because you have conversation or communication with another group that they are your ‘partner.’
The word ‘partner’ is either a noun or a verb, per Merriam Webster.
When you build a relationship into a partnership, it has to be two-sided in dialog, action, respect and benefit – just like a personal relationship/partnership. Don’t assume that because you have conversation or communication with another group that they are your partner. (Yep, I said it before).
Let’s run through an internal partnership example:
When you have open communication with your ‘input’ team you are showing respect for their job and pressures; by showing them your process area they will gain insight into your job and pressures. When you are both communicating and understanding your mutual areas, the products will be done better in quality, faster in production and to the satisfaction of the requirements owner.
When you share information with the receiving organization or the ‘output’ team, their job will be easier as well. They will know what’s coming to them, when and in what condition. Active communication with both sides of your work area will help everyone do a better job.
For an external partner, let’s talk about your insurance agent for example:
When the agent(s) can see or hear in-depth information, they can better recommend coverage for you and your company. They may have information or posters for your employees on safety or even mini-classes that might reduce your premiums. If they don’t know much, then you can bet/guess/expect that you will be under-insured.